Tuesday, February 7, 2012

Art of Listening


In management, we often talk of listening. Hearing and listening are different aspects of management. What is importance lies in the fact that whether our supervisors listen to us and vice versa.

Do we listen to what our subordinates have to say? Incorporating their suggestions will go a long way to help them claim ownership of their work. We as supervisors should control our emotions and do not make hasty judgements. Get detailed feedback by asking our subordinates open-ended questions using 1H and 5W approach: How, why, what, when, where and who.

Something for sharing

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